A store where shoppers get from first visit to checkout without getting lost.
UX, short for user experience, is how easy your store is to use. We study how shoppers actually move through it with analytics and session recordings, which replay anonymous visits. Then we redesign each step, from landing pages, search and filters to product pages, cart and checkout, around what we find.
Design from real behavior
Opinions about a store are easy to collect and hard to trust. We start from what shoppers actually do, like where they tap, scroll and leave, and aim our changes at those exact points. After launch we check whether the changes helped and report back to you each month.
What’s included
- 01
A review of analytics and session recordings
- 02
Redesigned product, cart and checkout steps
- 03
Improvements to search and filters
- 04
Monthly reporting on what changed after launch
Remove the hesitation
Every extra tap, unclear price or hidden detail gives a shopper a reason to leave. Our job is to find those moments and take them away, one step at a time.
More in shopping experience
Shopping experience
- Testing with real shoppersWatching real people use your store to see where they get stuck.
- Menus and site structureOrganizing menus and collections so shoppers find things quickly.
- Feature prioritiesChoosing the features that will make the biggest difference first.
- WireframesSimple page layouts that settle what goes where before design starts.
- Experience reviewsClear recommendations drawn from your data, customer feedback and best practice.
Your brand has somewhere to go. Let's get it there.
Tell us about your store and what you need from this work. We'll reply with a plain answer on scope and timing.